Room Rental

Fully serviced therapy, treatment and counselling rooms are available on a sessional rate. Rooms are available in Blackberry Clinic Aberdeen, Brighton, Croydon, Exeter, Guildford, Havant, Ipswich, Lichfield, Milton Keynes, and Oxford.

Please contact the practice manager of the clinic you are interested in.

Privacy Notice (for our service users)

Information about Blackberry Clinic

Scope of our privacy notice

This privacy notice applies to anyone who interacts with Blackberry Clinic Ltd about our services, in any way; for example, by email or by phone. We will give you further privacy information if necessary for specific contact methods or in relation to specific products or services.

This privacy notice applies to anyone who asks about or uses our services. It describes how we handle information, regardless of the way Blackberry Clinic Ltd is contacted; for example, by email, through our website, by phone etc.

If you have any questions about this, please contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

How we collect personal information

Blackberry Clinic Ltd collects personal information from you and from third parties - anyone acting on your behalf; for example, health insurers, health-care providers. Please see below for more information.

Where you provide Blackberry Clinic Ltd with information about other people, you must make sure that they have seen a copy of this privacy notice and are comfortable with you giving Blackberry Clinic Ltd their information.

Blackberry Clinic Ltd collects personal information from you through your contact with Blackberry Clinic Ltd, including by phone, by email, through our websites, by post, by filling in application or other forms, through social media or face-to-face; for example, in medical consultations, diagnosis and treatment.

We also collect information from other people and organisations.

For all our customers, Blackberry Clinic Ltd may collect information from:

a parent or guardian, if you are under 18 years old;

a family member, or someone else acting on your behalf;

doctors, other clinicians and health-care professionals, hospitals, clinics and other health-care providers; and

any service providers who work with Blackberry Clinic Ltd in relation to your service, if we don't provide it to you direct, such as providing you with medical treatment.

If we provide you with health-care services, we may collect information from:

Your employer, if you are covered by a contract for services your employer has taken out;

Brokers and other agents (this may be your broker if you have one, or your employer's broker if they have one) and those paying for the services Blackberry Clinic Ltd provide to you, including other insurers, public-sector commissioners and embassies.

Categories of personal information

Blackberry Clinic Ltd processes two categories of personal information about you and (where this applies) your dependants:

standard personal information (for example, information used to contact you, identify you or manage our relationship with you); and

special categories of information (for example, health information, information about your race, ethnic origin and religion that allows Blackberry Clinic Ltd to tailor your care)

For more information about these categories of information, see below.

Standard personal information includes:

contact information, such as your name, address, email address and phone numbers; the country you live in, your age, your date of birth.

information about your employment;

details of any contact Blackberry Clinic Ltd has had with you, such as any complaints or incidents;

financial details, such as details about your payments and your bank details;

information about how you use our products and services, such as insurance claims; and

technical information and information about how you use our website, including the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,
Where you use the Blackberry Clinic websites, Blackberry Clinic Ltd may automatically collect personal data about you including:

Technical information;

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page;

Non personal information collected when accessing our website

What are Cookies?

cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience.

CATEGORY 1 COOKIES

these cookies are essential in order to enable you to move around our websites and use its features, such as accessing secure areas of the websites. Without these cookies, services you have asked for cannot be provided.

your consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by you.

Blackberry Clinic Ltd use these types of cookies.

CATEGORY 2 COOKIES

these cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. This category does not include cookies used for behavioral/ targeted advertising networks.

Blackberry Clinic Ltd use these types of cookies. By using Blackberry Clinic Ltd's website and online services you agree that we can place these types of cookies on your device.

Special category information includes:

information about your physical or mental health, including genetic information or biometric information. Blackberry Clinic Ltd may get this information from application forms you have filled in, from notes and reports about your health and any treatment and care you have received or need. It may be recorded in details of contact we have had with you such as information about complaints or incidents, and referrals from your existing insurance provider, quotes and records of medical services you have received;

information about your race, ethnic origin and religion. We may get this information from your medical or care-home preferences to allow us to provide care that is tailored to your needs.

What does Blackberry Clinic Ltd use your personal information for?

Blackberry Clinic Ltd processes your personal information for the purposes set out in this privacy notice. Blackberry Clinic Ltd has also set out some legitimate reasons why your personal information will be processed, depending on what category of personal information is being processed. Blackberry Clinic Ltd normally processes standard personal information if this is necessary to provide the services set out in a contract, if it is in Blackberry Clinic Ltd's or a third party's legitimate interests or if it is required or allowed by any law that applies. Please see below for more information about this and the reasons why Blackberry Clinic Ltd may need to process special category information.

By law, Blackberry Clinic Ltd must have a lawful reason for processing your personal information.

Blackberry Clinic Ltd processes standard personal information about you if this is:

necessary to provide the services set out in a contract − if Blackberry Clinic Ltd has a contract with you, your personal information will be processed in order to fulfil that contract (that is, to provide you and your dependants with our services);

in Blackberry Clinic Ltd's or a third party's legitimate interests − details of those legitimate interests are set out in more detail below; and

required or allowed by law.

Blackberry Clinic Ltd processes special category information about you if this is:

for the purposes of preventive medicine, to assess whether you are able to work, medical diagnosis, to provide health or social care or treatment, or to manage health-care or social-care systems (including to monitor whether Blackberry Clinic Ltd is meeting expectations relating to clinical and non-clinical performance);

For an insurance purpose; for example, advising on, arranging, providing or managing an insurance contract, dealing with a claim made under an insurance contract, or relating to rights and responsibilities arising in connection with an insurance contract or law;

to establish, make or defend legal claims; for example, claims against Blackberry Clinic Ltd for insurance;

for the purposes of preventing or detecting an unlawful act in circumstances where Blackberry Clinic Ltd must carry out checks without your permission so as not to affect the outcome of those checks.

for a purpose designed to protect the public against dishonesty, malpractice or other seriously improper behaviour; for example, investigations in response to a safeguarding concern, a member's complaint or a regulator, such as the Care Quality Commission or the General Medical Council, telling us about an issue; and

in the public interest, in line with any laws that apply and is information that you have made public or Blackberry Clinic Ltd has your permission.

As is best practice, Blackberry Clinic Ltd will only ask you for permission to process your personal information if there is no other legal reason to process it. If Blackberry Clinic Ltd needs to ask for your permission, it will be made clear that this is what Blackberry Clinic Ltd is asking for and you will be asked to confirm your choice to give us that permission. If Blackberry Clinic Ltd cannot provide a service without your permission, it will be made clear when asking for your permission. If you later withdraw your permission, Blackberry Clinic Ltd will no longer be able to provide you with a service that relies on having your permission.

Legitimate Interest

Blackberry Clinic Ltd processes your personal information for a number of legitimate interests, including managing all aspects of the relationship with you, for marketing, to help us improve our services, and in order to exercise our rights or handle complaints. More detailed information about our legitimate interests is set out below.

Legitimate interest is one of the legal reasons why Blackberry Clinic Ltd may process your personal information. Taking into account your interests, rights and freedoms, legitimate interests which allow the processing of your personal information include:

management of Blackberry Clinic Ltd's relationship with you, the business and third parties who provide products or services for us; for example, to check that you have received a service that you're entitled to a part of your overall health service with Blackberry Clinic Ltd;

provision of health-care services on behalf of a third party; for example, your employer;

to make sure complaints are handled and investigated efficiently;

to keep Blackberry Clinic Ltd's records up to date and to provide you with marketing as allowed by law;

to develop and carry out marketing activities and to show you information that is of interest to you, based on our understanding of your preferences (Blackberry Clinic Ltd combine information you give with information received about you from third parties to help Blackberry Clinic Ltd understand you better);

for statistical research and analysis so that we can monitor and improve services, website and social media sources.

to monitor how well we are meeting our clinical and non-clinical performance expectations in the case of health-care providers;

to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect customers' or other people's rights, property or safety;

to exercise Blackberry Clinic Ltd rights, in defence of claims and to keep to laws and regulations that apply to Blackberry Clinic Ltd and the third parties; and

to take part in, or be the subject of, any sale, purchase, merger or takeover of all or part of the Blackberry Clinic Ltd business.

Marketing and preferences

We may use your personal information to send you marketing by post, by phone, through social media, by email and by text.

We can only use your personal information to send you marketing material if we have your permission.

If you don't want to receive emails or texts from Blackberry Clinic Ltd, you can instruct Blackberry Clinic Ltd directly regard your preferences for email or text correspondence.

You have the right to object to direct marketing and profiling relating to direct marketing. Please see the section about your rights for more details.

Processing for profiling and automated decision-making

Like many businesses, Blackberry Clinic Ltd sometimes uses automation to provide you with a quicker, better, more consistent and fair service, and marketing information which is thought to be of interest to you. This will involve evaluating information about you and, in some cases, using technology to provide you with automatic responses.

You have the right to object to direct marketing and profiling relating to direct marketing. You may also have the right to object to other types of profiling set out below.

By law, Blackberry Clinic Ltd must inform you that you have certain rights relating to profiling. You have the right to object to profiling relating to direct marketing. If you do this, Blackberry Clinic Ltd will no longer carry out profiling for direct marketing purposes. You also have the right to object to profiling in other circumstances set out below.

The processes set out below involve profiling.

In order to improve outcomes and efficiency and allow us to offer advice about different treatment paths (for example, alternatives to surgery or other invasive treatments), we may evaluate medical history and information about the general population in an area to identify customers who are likely to need that advice most.

Blackberry Clinic Ltd may use information about the services you have used, and information from other customers who have received the same service to make sure you receive information about the services you are most likely to be interested in.

Sharing your information

Blackberry Clinic Ltd shares your information within the Blackberry Clinic Ltd Group with relevant policyholders (including your employer if you are covered under a group scheme), with funders arranging services on your behalf, with people acting on your behalf (for example, brokers and other agents) and with others who help Blackberry Clinic Ltd provide services to you (for example, health-care providers and medical-assistance providers). We also share your information in line with the law. For more information about who Blackberry Clinic Ltd shares your information with, please see below.

Blackberry Clinic Ltd sometimes need to share your information with other people or organisations for the purposes set out in this privacy notice.

For all our customers, Blackberry Clinic Ltd shares your information with:

other members of the Blackberry Clinic Ltd Group;

doctors, clinicians and other health-care professionals, hospitals, clinics and other health-care providers;

suppliers who help deliver services on Blackberry Clinic Ltd behalf;

people or organisations we have to, or are allowed to, share your personal information with by law (for example, for safeguarding purposes, including with the Care Quality Commission);

the police and other law-enforcement agencies to help them perform their duties, or with others if Blackberry Clinic Ltd has to do this by law or under a court order;

if Blackberry Clinic Ltd (or any member of the Blackberry Clinic Ltd group) sell or buy any business or assets, the potential buyer or seller of that business or those assets; and

a third party who takes over any or all of the Blackberry Clinic Ltd Group's assets (in which case personal information Blackberry Clinic Ltd holds about our customers or visitors to the website may be one of the assets the third party takes over).

If Blackberry Clinic Ltd provides health-care services, Blackberry Clinic Ltd share your information with:

your employer, if your employer is paying for the services we are providing;

our insurance partners, for example, brokers, reinsurers, actuaries, auditors, solicitors, translators and interpreters, tax advisers, debt-collection agencies, credit-reference agencies, fraud-detection agencies, regulators, data-protection supervisory authorities;

those paying for the services Blackberry Clinic Ltd provides to you, including insurers;

those providing your treatment and other benefits;

national registries such as the Cancer Registry;

national screening databases, such as the NHS Cervical Screening recall system ; and

government authorities and agencies, including the Health Protection Agency (for infectious diseases such as TB and meningitis).

If Blackberry Clinic Ltd shares your personal information, we will make sure appropriate protection is in place to protect your personal information in line with data-protection laws.

Anonymised and combined information

We support ethically approved clinical research. We may use (or reveal to others) anonymised information (with all names and other identifying information removed) or information that is combined with other people's information, for research or statistical purposes. You cannot be identified from this information and we will only share the information in line with legal agreements which set out an agreed, limited purpose and prevent the information being used for commercial gain.

How long Blackberry Clinic Ltd keep your personal information

Blackberry Clinic Ltd keeps your personal information in line with set periods calculated using the following criteria.

How long you have been a service user, the types of services you have with us, and when you will stop being a service user.

How long it is reasonable to keep records to show we have met the obligations we have to you and by law. As set out in Article 5 (e) in the GDPR.

Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations.

Any relevant proceedings that apply.

If you would like more information about how long we will keep your information for, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Your rights

You have the right to access your information and to ask Blackberry Clinic Ltd to correct any mistakes and delete and restrict the use of your information. You also have the right to object to Blackberry Clinic Ltd using your information, to ask to transfer of information you have provided, to withdraw permission you have given Blackberry Clinic Ltd to use your information and to ask not to use automated decision-making which will affect you. For more information, see below.

You have the following rights (certain exceptions apply).

Right of access: the right to make a written request for details of your personal information and a copy of that personal information.

Right to rectification: the right to have inaccurate information about you corrected or removed.

Right to erasure ('right to be forgotten'): the right to have certain personal information about you erased.

Right to restriction of processing: the right to request that your personal information is only used for restricted purposes.

Right to object: the right to object to processing of your personal information in cases where Blackberry Clinic Ltd processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party's legitimate interests. You can object to our use of your information for profiling purposes where it is in relation to direct marketing.

Right to data portability: the right to ask for the personal information you have made available to Blackberry Clinic Ltd to be transferred to you or a third party in machine-readable formats.

Right to withdraw consent: the right to withdraw any consent you have previously given Blackberry Clinic Ltd to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of Blackberry Clinic Ltd's use of your personal information prior to the withdrawal of your consent and you will be informed if we will no longer are able to provide you your chosen service.

Please note: Other than your right to object to the use of your data for direct marketing (and profiling to the extent used for the purposes of direct marketing), your rights are not absolute: they do not always apply in all cases and Blackberry Clinic Ltd will let you know in our correspondence with you how we will be able to comply with your request.

If you make a request, Blackberry Clinic Ltd will ask you to confirm your identity if needed, and to provide information that helps understand your request better. If Blackberry Clinic Ltd do not meet your request, it will be explained why.

In order to exercise your rights please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Data protection contacts

If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which Blackberry Clinic Ltd process information about you, please contact our Data Protection Officer at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

You also have a right to make a complaint to your local privacy supervisory authority. Blackberry Clinic Ltd's main establishment is in the UK, where the local supervisory authority is the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
United Kingdom
SK9 5AF
Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

You can also lodge a complaint with another supervisory authority which is based in the country or territory where you are living, you work, or the alleged infringement took place.

Extracorporeal Shockwave Therapy (ESWT)

ESWT is a procedure where shock waves are passed through the skin to the injured part of the body, using a shockwave machine. Extracorporeal means outside of the body. The shockwaves are mechanical and not electric. They are audible, low-energy sound waves, which work by increasing blood flow to the injured area. This speeds up your body's healing process. You will usually require a course of three to five treatments, one to two weeks apart.

ESWT is offered to patients who have not responded well enough to other treatments such as physiotherapy, orthotics (insoles), rest, injection therapy, ice therapy and pain relief. It is a minimally invasive treatment that is carried out at The Blackberry Clinic. ESWT can offer relief from pain and other symptoms.

ESWT is commonly used for plantar fasciitis (plantar fasciopathy) and tendon pains such as Golfer's Elbow, Tennis Elbow and Jumper's Knee.

ESWT is charged at £100 per session and is covered by Bupa health insurance.

Blackberry Clinic Exeter

The Blackberry Clinic Exeter is located near the centre of Exeter with on road parking available as well as 2 public car parks nearby.

We offer a broad range of Bupa health assessments to help give you a clear picture of your health and how you can improve it. We also now offer physiotherapy at our exeter clinic also.

A set of tests and examinations, plus the opportunity to discuss your health with our staff, leading to a practical plan to help you plan your next steps.

Bupa health assessments give an overview of your current general health, help to identify any future health risks and offer practical lifestyle advice.

We aim to detect any early signs of any health issues that you may have been unaware of, and help you take the right steps to prevent them.

Following your assessment, we'll give you a personalised health report and practical action plan. If necessary, we can provide access to an appropriate private referral.
Our health assessments are carried out by qualified Bupa doctors and trained health advisers.

To book an assessment call the Central Bookings Team on 0345 600 3458*
*Lines are open Monday to Friday 8am to 6pm

Blackberry Clinic Havant

Services provided at the Blackberry Clinic – Havant:

Bupa Health Assessments
Musculoskeletal Physician
Physiotherapy

The Blackberry Clinic Havant is located conveniently just off the M27 at Havant. The clinic has parking available.

The Clinic has a Musculoskeletal physician, and a Physiotherapist providing a wide range of treatments. The clinic can arrange back and joint injections to help relieve pain and manage problems such as sciatica, arthritis and back pain.
Our specialists and therapists will help your rehabilitation and management of ongoing conditions.

Our ethos is that no one should suffer pain unnecessarily and we offer a holistic approach to each individual to allow them to achieve their goals; this may range from a comfortable night's sleep, a round of golf or completing a marathon. The Blackberry Clinic has helped many people achieve their individual goals, including 2 England Football captains, many Premiership Football Players and many GB rowers return to sport following injury and go on to win several Olympic Medals including gold, silvers and bronze.

The Blackberry Clinic Havant offers Health Assessments for Bupa clients. To arrange a Bupa Health Assessment please call the Bupa Central Bookings Team on 0345 600 3458 or log on to Bupa and follow the 'Health Assessment' links.